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Reservations Agent at the Broadmoor

Reservations Agent at the Broadmoor

Author -  Vicki Kenny

BROADMOOR
The Employer of Choice

Position: Reservations Agent

Department: Reservations

Start Date: February - June

Pay Rate: US$10.20/hour (average of $11 per hour, after commission)

Min. Contract Length: 12 months

Description:

Maximizes the occupancy and average rate of the hotel by using specific selling strategies to convert incoming calls into reservation bookings.

Essential Functions:

  • Inputs detailed computer data files.
  • Proofreads outgoing confirmations.
  • Answers telephones, closes the sale on new reservations, makes changes to existing reservations, and deals with a multitude of customer questions.
  • Sells hotel gift certificates. Sells transportation reservations. Sells dining, golf, and spa reservations.
  • Meets sales goals. Faxes and e-mails guests. Fulfills brochure request.
  • Mails out (and stuffs) confirmations.
  • Adheres to all Forbes Five Star, AAA Five Diamond, and Preferred Hotel standards.
  • Effectively uses website to maximize sales

Experience/Requirements:

While performing the duties of this job, the employee, while seated for long periods of time, is regularly required to stand; walk; use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Employee is occasionally required to lift and/or move up to 20 pounds.

What do I need to apply?

  • You need to be a full time tertiary student (course needs to be 12+ months) or a recent tertiary graduate (last 12 months) from a full time course - online courses are not accepted.
  • You need to hold a current NZ or Australian passport
  • You will need to be aged 18-30 years old.

Please contact us with a brief background on any qualifications you hold and work experience to confirm that you will be accepted into the programme if you are unsure

In order to qualify as a graduate or current student you will need to meet the following criteria:

  • Hold a NZ or Australian passport.
  • Be a bona fide student or recent tertiary graduate. To be considered a bona fide post-secondary student, the potential participant must have completed his/her first year.
  • A recent graduate is defined as an Australian or New Zealand citizen who has graduated from a post-secondary college/university in their home country within the last 12 months. The applicant must provide evidence of student status.
  • Vocational students pursuing studies at a tertiary level accredited educational institution are eligible for participation.
  • Applicants must provide proof of sufficient financial resources, prior to coming to the United States, to support themselves during a search for employment or between breaks in employment.

For more information on the program we provide and if you are eligible for a visa please go to:

https://www.iwh.co.nz/usa-options/uni-gap-year-work-usa/colorado-resort-placement

Reservations Agent at the Broadmoor

Maximizes the occupancy and average rate of the hotel by using specific selling strategies to convert incoming calls into reservation bookings.

BROADMOOR
The Employer of Choice

Position: Reservations Agent

Department: Reservations

Start Date: February - June

Pay Rate: US$10.20/hour (average of $11 per hour, after commission)

Min. Contract Length: 12 months

Description:

Maximizes the occupancy and average rate of the hotel by using specific selling strategies to convert incoming calls into reservation bookings.

Essential Functions:

  • Inputs detailed computer data files.
  • Proofreads outgoing confirmations.
  • Answers telephones, closes the sale on new reservations, makes changes to existing reservations, and deals with a multitude of customer questions.
  • Sells hotel gift certificates. Sells transportation reservations. Sells dining, golf, and spa reservations.
  • Meets sales goals. Faxes and e-mails guests. Fulfills brochure request.
  • Mails out (and stuffs) confirmations.
  • Adheres to all Forbes Five Star, AAA Five Diamond, and Preferred Hotel standards.
  • Effectively uses website to maximize sales

Experience/Requirements:

While performing the duties of this job, the employee, while seated for long periods of time, is regularly required to stand; walk; use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Employee is occasionally required to lift and/or move up to 20 pounds.

What do I need to apply?

  • You need to be a full time tertiary student (course needs to be 12+ months) or a recent tertiary graduate (last 12 months) from a full time course - online courses are not accepted.
  • You need to hold a current NZ or Australian passport
  • You will need to be aged 18-30 years old.

Please contact us with a brief background on any qualifications you hold and work experience to confirm that you will be accepted into the programme if you are unsure

In order to qualify as a graduate or current student you will need to meet the following criteria:

  • Hold a NZ or Australian passport.
  • Be a bona fide student or recent tertiary graduate. To be considered a bona fide post-secondary student, the potential participant must have completed his/her first year.
  • A recent graduate is defined as an Australian or New Zealand citizen who has graduated from a post-secondary college/university in their home country within the last 12 months. The applicant must provide evidence of student status.
  • Vocational students pursuing studies at a tertiary level accredited educational institution are eligible for participation.
  • Applicants must provide proof of sufficient financial resources, prior to coming to the United States, to support themselves during a search for employment or between breaks in employment.

For more information on the program we provide and if you are eligible for a visa please go to:

https://www.iwh.co.nz/usa-options/uni-gap-year-work-usa/colorado-resort-placement

Reservations Agent at the Broadmoor

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