BROADMOOR
The Employer of Choice

Position: Front Desk / Reception Agent

Department: Front Office

Start Date: February — JunePay

Rate: US$12.00/hour

Min. Contract Length: 12 months

Description:

Ensures prompt and efficient check in and check out service of guests. Utilizes the tools available to provide guest satisfaction and proper follow through while maximizing revenue fo its full potential.

Essential Functions:

• Comprehends all Front Desk operations and is our guest's first impression.
• Effectively resolves problems for guests. Maintains 5 star and 5 diamond standards while offering above and beyond service for our guests.
• Answers phones, takes messages, and responds to phone calls as needed. Assists hotel guests with reservations, transportation arrangements and any other needs they may have.
• Obtains complete and accurate information when handling all guest requests.
• Remains aware of all facilities, services and hours of operation.
• Responsible for thorough guest registration and efficient check out. Responsible for receiving forms of payment and accurately posting to guest accounts.
• Posts charges accurately. Balances his/her bank accurately and follow company policies regarding check acceptance.
• Maintains his/her station and keeps desk organized and stocked at all times.
• Passes on all information and charges to upcoming shifts.
• Ensures completion of daily agent jobs.
• Ability to upsell guests into higher room categories when available.
  

Experience/Requirements:

While performing the duties of this job the employee is regularly required to stand for long periods of time and walk; use hands to handle, point, feel and reach; talk and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch or crawl. The employee is required to lift up to 25.

What do I need to apply?

• You need to be a full time tertiary student (course needs to be 12+ months) or a recent tertiary graduate (last 12 months) from a full time course - online courses are not accepted.
  
• You need to hold a current NZ or Australian passport
• You will need to be aged 18-30 years old.

Please contact us with a brief background on any qualifications you hold and work experience to confirm that you will be accepted into the programme if you are unsure

In order to qualify as a graduate or current student you will need to meet the following criteria:

• Hold a NZ or Australian passport.
  
• Be a bona fide student or recent tertiary graduate. To be considered a bona fide post-secondary student, the potential participant must have completed his/her first year.
  
• A recent graduate is defined as an Australian or New Zealand citizen who has graduated from a post-secondary college/university in their home country within the last 12 months. The applicant must provide evidence of student status.
  
• Vocational students pursuing studies at a tertiary level accredited educational institution are eligible for participation.
  
• Applicants must provide proof of sufficient financial resources, prior to coming to the United States, to support themselves during a search for employment or between breaks in employment.

For more information on the program we provide and if you are eligible for a visa please go to:

https://www.iwh.co.nz/usa-options/uni-gap-year-work-usa/colorado-resort-placement