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Front Desk Agent for Colorado Hotel

Front Desk Agent for Colorado Hotel

Author -  Pops

Position: Front Desk / Reception Agent
Department: Front Office
Start Date: Feb - June
Pay Rate: US $12 per hour
Min Contract Length: 12 months



Description:


Ensures prompt and efficient check in and check out service of guests. Utilises the tools available to provide guest satisfaction and proper follow through while maximising revenue to it’s full potential.


Essential Functions:


Comprehends all front desk operations and is our guests first impression. Effectively resolves problems for guests. Maintains 5 star and 5 diamond standards while offering above and beyond service for our guests. Answers phones, takes messages and responds to phone calls as needed. Assists hotel guests with reservations, transportation arrangements and any other needs they may have. Obtains complete and accurate information when handling all guests requests. Remains aware of all facilities, services and hours of operation. Responsible for thorough guest registration and efficient check out. Responsible for receiving forms of payment and accurately posting to guest accounts. Posts charges accurately, balances his/her bank accurately and follow company policies regarding check acceptance. Maintains his/her station and keeps desk organised and socked at all times. Passes on all information and charges to upcoming shifts. Ensures completion of daily agent jobs. Ability to upset guests into higher room categories when available.

Experience/Requirements:


While performing the duties the employee is required to stand, walk talk and hear. The employee is frequently required to sit and occasionally required to reach, stoop, kneel, crouch or crawl. The employee is regularly required to lift up to 25 pounds and occasionally up to 50 pounds.

 

These are just for tertiary students and recent tertiary graduates.

https://www.iwh.co.nz/usa-options/uni-gap-year-work-usa/colorado-resort-placement


Front Desk Agent for Colorado Hotel

Ensures prompt and efficient check in and check out service of guests. Utilises the tools available to provide guest satisfaction and proper follow through while maximising revenue to it’s full potential.

Position: Front Desk / Reception Agent
Department: Front Office
Start Date: Feb - June
Pay Rate: US $12 per hour
Min Contract Length: 12 months



Description:


Ensures prompt and efficient check in and check out service of guests. Utilises the tools available to provide guest satisfaction and proper follow through while maximising revenue to it’s full potential.


Essential Functions:


Comprehends all front desk operations and is our guests first impression. Effectively resolves problems for guests. Maintains 5 star and 5 diamond standards while offering above and beyond service for our guests. Answers phones, takes messages and responds to phone calls as needed. Assists hotel guests with reservations, transportation arrangements and any other needs they may have. Obtains complete and accurate information when handling all guests requests. Remains aware of all facilities, services and hours of operation. Responsible for thorough guest registration and efficient check out. Responsible for receiving forms of payment and accurately posting to guest accounts. Posts charges accurately, balances his/her bank accurately and follow company policies regarding check acceptance. Maintains his/her station and keeps desk organised and socked at all times. Passes on all information and charges to upcoming shifts. Ensures completion of daily agent jobs. Ability to upset guests into higher room categories when available.

Experience/Requirements:


While performing the duties the employee is required to stand, walk talk and hear. The employee is frequently required to sit and occasionally required to reach, stoop, kneel, crouch or crawl. The employee is regularly required to lift up to 25 pounds and occasionally up to 50 pounds.

 

These are just for tertiary students and recent tertiary graduates.

https://www.iwh.co.nz/usa-options/uni-gap-year-work-usa/colorado-resort-placement


Front Desk Agent for Colorado Hotel

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